1. How can a user wallet be topped up in the new production environment?
Answer: Once the production environment is launched, the top-up process will be described in detail. For now, we recommend testing this functionality in the Sandbox.
2. Why does the “Forget Password” API only work with an email address and not a phone number?
Answer: The Forget Password API currently requires an email address for security and consistency with our other verification processes.
3. How to complete the KYC verification?
Answer: To complete KYC verification, integrate the SumSub SDK and initiate the verification process using the Create Verification endpoint.
4. Where can I check the status of KYC verification?
Answer: You can check the verification status using the Get Verification Status endpoint.
5. What is the token lifespan during verification in SumSub?
Answer: The token lifespan is 15 minutes.
6. What should I do if I need more card_offer_id in the response to the GET List Card Offers request?
card_offer_id in the response to the GET List Card Offers request?Answer: Contact your Key Account Manager to request additional card_offer_id.